Returns & Exchanges

At Lux Second Chance, we want you to be completely satisfied with your luxury purchase. If your item isn't a perfect fit, we offer a streamlined return process to ensure your shopping experience remains as premium as our collection.

1

Initiate Your Request

Log into your account and visit the 'Order History' section within 7 days of delivery to submit a formal return authorization request.

2

Secure Packaging

Place the item back in its original designer packaging, ensuring all security tags, authenticity cards, and dust bags are included and intact.

3

Ship It Back

Affix the prepaid shipping label provided by our concierge team and drop off the package at your nearest authorized courier location.

4

Quality Inspection & Refund

Once our experts verify the item's condition, we will process your refund to the original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing