Frequently Asked Questions
Your guide to luxury resale and authenticated style.
How do you guarantee the authenticity of your items?
Every item at Lux Second Chance undergoes a rigorous multi-point inspection by our team of in-house experts and third-party luxury authenticators to ensure 100% authenticity, guaranteed.
What is the condition of the pre-owned luxury goods?
We use a standardized grading system ranging from 'Pristine' to 'Gently Loved.' Detailed descriptions and high-resolution photographs are provided for every product to highlight its specific condition.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs.
What is your return policy?
We offer a 14-day return window for most items, provided the security tag remains attached and the item is in its original sold condition. Please note that certain high-value or clearance items may be final sale.
Do you offer flexible payment options?
Yes, we accept all major credit cards, PayPal, and Apple Pay. We also offer interest-free installment plans through partners like Affirm and Klarna to make luxury more accessible.
Are duties and taxes included for international orders?
For most countries, duties and taxes are calculated at checkout so there are no surprises upon delivery. However, some regions may require payment upon arrival depending on local customs regulations.